Refund Policy

Effective Date: February 2026

We want you to be satisfied with Chat to Website. This policy outlines the conditions under which we offer refunds.

Eligibility

You may request a refund if:

  • Your request is made within 7 days of purchase
  • You have used less than 50% of purchased credits
  • Technical issues prevented you from using the service

Non-Refundable

  • Purchases made more than 7 days ago
  • Credits that have been substantially used (50%+)
  • Free credits or promotional offers

How to Request

  1. Email us at support@yenceelabs.com
  2. Include your Telegram username or email
  3. Provide your transaction/order ID
  4. Explain the reason for your request

Processing

  • We respond within 2 business days
  • Approved refunds processed within 5-10 business days
  • Refunds go to the original payment method

Contact

Questions? Contact us at: support@yenceelabs.com